Staff, Students Respond to Health Center Survey

May 18, 2010 / by / 0 Comment

The staff at the Cooke Health and Wellness Center wants to thank those who participated in a recent online survey and shared their comments, ideas and recommendations.

The survey’s results will help the Center’s staff explore better ways to serve Grand Canyon University’s ground-campus population.

The survey was open to the entire GCU community. Of the respondents, 60 percent were staff and 40 percent were students. Major concerns expressed included the Center’s hours of operation and wait times.

The Center is primarily a teaching facility. GCU’s student nurse practitioners fulfill necessary requirements as they serve the University. This can increase your wait time. The Center is free for employees, and we recently removed the co-pay for all students with insurance. We appreciate your patience with the teaching component of our facility, and we are working to improve that experience.

The survey results included the following:

• 44 percent of respondents visited the Center at least once in the last year.
• 57 percent said they would use the Center as a primary care facility.
• 38 percent said they did not know the Center’s office hours.
• 72 percent said they would visit a naturopathic physician, if available.
• 61 percent said they were interested in health seminars and presentations.
• 75 percent said they were interested in frequent communication on health issues.

The Cooke Health and Wellness Center strives to create an environment of superior health awareness and service. Watch for future communication from the Center as we work to improve our services and present them to GCU. In the meantime, please feel free to contact us with your questions or concerns.

Helen Cobb, RN, MS, FNP-BC
Director, Cooke Health and Wellness Center

The Cooke Health and Wellness Center is located in the Student Union. The Center’s summer office hours are Tuesday, Wednesday and Thursday from 9 a.m. to 3 p.m. Phone: 602.639.6215.

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